1 innovation and learning perspective of the balance, Ask an Expert

Management Studies

1. Innovation and learning perspective of the balance scorecard focuses on:

a. the improvement of new product development.

b. the improvement of knowledge sharing mechanisms.

c. the improvement of IT infrastructure.

d. the improvement of employee benefits.

e. the improvement of governance mechanisms.

2. Replacing Starbucks’ baristas with automated coffee-making machines would fall under what perspective?

a. Customer

b. Human Resources

c. Innovation and Learning

d. Internal Business Processes

e. Financial

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92582284

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