1. Information technology has had a negative impact on _______________.

a. information richness

b. informational accuracy

c. work-life balance

d. personal productivity

2. When your oral communication conflicts with your nonverbal communication, be aware that ___________.

a. people tend give equal weight to nonverbal and oral elements

b. people tend to disregard both the oral and nonverbal messages

c. people tend to give more weight to nonverbal than oral elements

d. people tend to give more weight to oral than nonverbal elements