1. In your own words, do you believe that more companies today should enforce and invest more in a social media care team? Why do you think more companies today are utilizing a social media care team?

2. My professor says that through social media we should be able to make contact and speak with anybody on the planet. He says everybody knows somebody that knows somebody that knows somebody. He said that we should be able to reach out to a person by knowing less than 5 people in the chain. How would I go about meeting a person like Lebron James? What would the process look like?