1. In the context of the components of emotional intelligence, _________emotional dissonancerelationship managementexternal attributionconscientiousness is the ability to connect to others, build positive associations, respond to the emotions of others, and influence others.

a) emtional dissonance

b) relationship management

c) external attribution

d) conscientiousness

2. In the context of job satisfaction, managers can promote trust in the workplace by:

a. allowing employees to take leave without managerial permission.

b. ensuring that employees are unaware of business failures.

c. providing the necessary training that enables employees to succeed.

d. promoting a top-down communication and ideation approach.

3. Henry is Brad's softball coach and is training him for the upcoming playoffs. One day during practice, Brad is unable to focus and plays poorly. Henry tells Brad, "Let's stop for the day. I think this weather is making you sick." In the context of understanding individual behavior, Henry has made a(n) _____ about Brad's poor play.

a. dispositional attribution

b. external attribution

c. interpersonal attribution

d. internal attribution

4. According to psychologist Carl Jung, people gather information by sensation and intuition simultaneously.

True

False