1. In Taylor’s opinion, workers were motivated almost exclusively by opportunity for advancement.

True

False

2. A lockout is a tactic utilized by unions when collective bargaining breaks down.

True

False

3. Communication is the most important and pervasive interpersonal skill that managers use.

True

False

4. It is best to have a resume no longer than one page as an undergraduate.

True

False

5. Management by objectives (MBO) provides a systematic method of setting goals for work groups and individuals so that all their activities are directly linked to achieving organizational goals.

True

False

6. First-line managers develop tactical objectives which focus on the objectives they need to achieve.

True

False