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1. In one paragraph, list the customer-focused performance metrics that indicate quality of distribution service, then link them to the internal metrics that the supplier would use to meet the specific customer metric goals. Answer in one paragraph; grading will be done via the Discussion Question Rubric.

2. Explore the concepts business consultant and author Jim Collins thinks help companies go from "good to great." Which one resonates most strongly with you, and why?

Operation Management, Management Studies

  • Category:- Operation Management
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