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1. In collective bargaining under the National Labor Relations Act, what are the three types of bargaining issues?

None of the choices explain the answer.

Recognition, union organizing, negotiation

Union organizing, employer resistance, negotiation

Recognition, negotiation, administration

Union organizing, negotiation, bargaining

2. How would you order these in terms of increasing organizational maturity?

A strategic asset and a competitive differentiator

A proactive continuous improvement activity

A tool to fix problems

A risk mitigation activity

A compliance activity

Operation Management, Management Studies

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