1. In and Excel spreadsheet, if you want to autofill cells D1 to D10 with the numbers 10 to 20, the quickest way would be to:

A. type the individual values (10-20) in the cells D1 to D10

B. type 10 in cell D1, 11 into D2, and drag the box at the lower right corner of D2 down to D10.

C. type 10 in cell D1, 11 into D2, highlight both cells D1 and D2 and drag the box at the lower right corner of D2 down to D10.

2. Which decisions style do you prefer – Decision with a capital D or decision with a small d?

3. List eight characteristics of services and explain what impact each characteristic has on the design process.