1. In an organization with self-managed work teams, one of the teams decides that instead of reaching a consensus on some issue, it will simply vote on what to do. The majority then makes the decision. Of which type of strategy for conflict management is this an example?

A) Confronting the problem and resolving it B) Avoiding C) Compromising D) Forcing a solution Save

2. Factors that can affect the success of a change include the kind of change to be made.

A) True B) False

3. Unsaved James works as a supervisor at FastLoops Co. He transferred his most hardworking night-shift worker, Mary, to the day shift, which she had been wanting for a long time. Which type of power did James use to reinforce hard work?

A) Connection power B) Supervisory power C) Reward power D) Referent power