1. In an effort to capture key employees from competitors, firms may attract the symbolic leader of a group within a competing firm and hope others will follow. This has been termed _____________

   a. the Columbus effect

   b. knowledge integration

   c. the Pied Piper effect

   d. strategically competitive hiring

2. Many successful firms use internal labor markets. The most important reason for doing this is _____

   a. they want to encourage job rotation

   b. they want to keep highly mobile employees motivated and challenged

   c. if employees remain in the same department for too long, they would become indispensable

   d. an employee who moves too much can be identified as unreliable and then eliminated