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1. In 2006, the state of Indiana instituted changes at branches of the Bureau of Motor Vehicles that allegedly reduced customer wait times from an average of 61 minutes to about 7 minutes. How should this information be factored into a cost benefit analysis of the new procedures?

2. Officials at California University of Pennsylvania recently argued that wealthier students should pay higher tuition, and the revenue should be used to offer more scholarships to poorer students (Ansberry, 2010. This idea was met with considerable controversy. Evaluate the efficiency and equity of this proposal.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91981996

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