1. If the goals of the training program include conveying facts or comparing alternative processes, which one of the following methods is most likely to be used? Hands-on Presentation Group-building On-the-job training

2. Behavior modeling is best for improving: technical skills. interpersonal skills. conceptual skills. clerical skills.

3. Training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as: orientation. cross-training. role playing. development.

4. The long-term success of diversity training is characterized by: making sure that HRM practices meet standards of equal employment opportunity laws. training that is tied to business objectives, such as understanding customers. unstructured programs. the number of minority or disabled employees on staff within the organization.

5. Where teams are required to share information and decisions to obtain the best team performance, the most effective training method would be: behavior modeling. cross-training. diversity training. coordination training.