1 if charlene brewster has times of 84 86 83 85 87 85 and a, Ask an Expert

Management Studies

1. If Charlene Brewster has times of 8.4, 8.6, 8.3, 8.5, 8.7, 8.5. and a performance rating of 110% what is the normal time for this operation? is she faster or slower than normal ? please show working out

2. Describe how Amazon.com Customer Relationship Management helps the organization to perform the following business processes:

- Acquiring And Retaining Customers

- Loyalty/Satisfaction/Delight

- Customer Retention

- Customer Lifetime Value (CLV)

- Service

- Recovery

- Eliminating

- Unprofitable Customers

Please describe at least 500 words.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92598341

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