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1. If a patient was in the Emergency Department in a neighboring hospital and you received a call from them requesting that you fax copies of a patient's health records how would you handle this situation? Please be specific.

2. What are some best practices that you can identify related to strategic management? Give two examples of leading companies in the area of strategic management and describe how they achieve better performance than their peers through their best practices. Why are they more successful than others?

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