1. Identify at least three instances where you have felt stressed or experienced a negative emotional state at work or in a similar environment. For each instance, consider the precise context, causes and your response.

2. Identify at least two causes or triggers of your own personal emotional states at work or in a similar environment. Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others and their work performance.

3. Identify at least one instance of modelling workplace behaviours that demonstrates management of emotions as an example for others to follow.

4. Identify three actions you will take to improve your own emotional intelligence on the basis of self-reflection or feedback from others. Reflect on emotional intelligence principles and strategies to justify your proposed actions.