1. Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives. What does this quality principle mean, and how could you implement it in a product / process design framework?

2. Identifying, understanding and managing CE and product/process and service standards contributes to the organization's effectiveness and efficiency in achieving its objectives. What does this quality principle mean, and how could you implement it?

3. Even if an organization and its suppliers are interdependent, a mutually beneficial relationship enhances their ability to create value. What does this quality principle mean, and how could you implement it?

4. The continual improvement of the organization's overall performance should be a permanent objective of the organization. What does this quality principle mean, and how could you implement it?

5. Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. What does this quality principle mean, and how could you implement it? What are the key characteristics of quality leaders?

6. Organizations depend on their customers, and therefore should understand their current and future needs, as well as should meet customer requirements, and strive to exceed customer expectations. What does this quality principle mean, and how could you implement it?