1. Identify either a manufacturing or a service sector company.

2. In a 2 page essay document the following items:

a. Provide a background of the selected company (manufacturing pharmaceutical)

b. Based on the topics discussed in the course, identify and discuss key quality concepts of the company.

Note:

Please includes the references, and information about the key quality concepts: quality improvements and cost reduction, purpose of process management, customer service (voice of the customer). Book designing for quality.Gryna, F., & Chua, R. (2007). Juran's quality planning and analysis: For enterprise quality (5th ed.). Boston: McGraw-Hill.}