1. Identify common money wasters in the workplace.

2. How does personal appearance influence a customer’s trust and perception of you?

3. At work, how should you handle a situation when you observe a verbal conflict between two employees that is taking place in front of a customer?  

4. If a customer is angry with a raised voice, how should you respond to that customer?

5. You are a supervisor of a team of employees who have a high number of product defects. They also waste materials. You recognize that the product defects and wasted materials affect your department budget. You have told your team to decrease the amount of wasted materials, but your employees do no seem to care. How can you get them to increase their quality and decrease waste?

300 words please min response