1. Identify a true statement about the demand management process.?

a. It focuses on providing quick positive response to negative customer feedback.?

b. It creates customer-focused plans of action prior to actual purchases being made.?

c. It eases the pressure on the production process of a company.?

d. ?It increases costs as it involves serving multiple types of customers who have variable wants and needs.

2. The best order fulfillment processes:?

a. increase inventory levels of the firm.?

b.? manage volumes of returned product efficiently.

c. reduce coordination between multiple companies.?

d. reduce the time between order and customer receipt.?