1-Identify a situation where effective listening is vital, and describe at least 4 qualities of effective listening for that specific situation.

Include specific application to linguistic style, addressing potential gender or generational issues?

2-Describe a conflict situation and resolution, that includes these elements:

1. 2 common causes of conflict, that might be seen in this situation

2. For each cause, give 2 different ways people might try to avoid the conflict

3. From the 5 common conflict handling styles, choose two different styles/approaches for the conflict and describe each approach for that situation.