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1. How is service quality and service encounter related? How can firmss facilitate delivery of excellent service from first contact to delivery?

2. If it were not for the widespread availability of broadband telecommunications, would there have been such a rise and spread of social media?

3. Define and discuss strategy implementation.

4. Discuss the appraoches to evaluate, control, and take corrective actios to improve strategy execution.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92563319

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