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1. How do the four characteristics of services apply to AirBNB? How does AirBNB deal with each characteristic (service intangibility, service inseparability, service variability, service perishability.)

2. Will AirBNB last as long as Hilton Worldwide has? Explain

3. What approach to performance appraisals do you recommend – administrative or developmental use?

Operation Management, Management Studies

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