1. How can an operation strategy encourage the learning necessary to ensure the operations knowledge is carried forward over time?

2. Suppose you work for an online sporting goods retailer. You’ve been hired as a business analyst with the task of increasing sales. Describe how you could use RFM and market-basket analysis to increase the sales of sporting goods. If used effectively, how could RFM and market-basket analysis affect customer satisfaction?

3. Step X of a project has been budgeted for 600. it is 0% complete. You have spent 400 so far. You had to order steel and had to make an advance payement. Are you overbudget or unbudget. if you're unbudget, indicate the amount as a negative number. If you're overbudget, indicate the amount as postive number.