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1. Herzberg recommends building motivators into job content by using __________.

   a. pay

   b. improved working conditions

   c. job enrichment

   d. hygiene factors

   e. Maslow's hierarchy of needs

2. The team viability criterion of group effectiveness refers to groups with members who believe that their participation and experiences are positive and meet important personal needs.

   a. True

   b. False

Operation Management, Management Studies

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