1. Having workers with high self-esteem is supposed to give a company a competitive edge. If you were responsible for hiring a few new workers, how would you evaluate a given applicant's level of self-esteem?

2. What are the guidelines for the brainstorming process? Identify two problems on or off the job for which you think brainstorming would be effective.

3. What are the disadvantages of group work and teamwork? What should the other team members do when they uncover a social loafer?

4. Many people speak loudly to deaf people, blind people, and to those who speak another native tongue. Based on the information presented in this unit, what mistakes are these people making? Give examples how you would communicate and have a greater appreciation for cultural differences with any of these groups.

5. Imagine yourself as a human resources professional who wants to alert top-level management to the importance of a policy against sexual harassment. What are some methods you could use to emphasize the importance of such a policy? What would your policy include?