1. Gorsuch Law Firm has two paralegals. Customers arrive randomly at an average rate of 10 customers per hour and a standard deviation in interarrival times of 6 minutes. Service times have a mean of 10 minutes and a standard deviation of 10 minutes. What is the average total time a customer spends in the system?
1. 23 minutes
2. 83%
3. 10 minutes
4. 33 minutes
2. KayDen Corp., a small organization with 15 employees, conducts job evaluation using the least expensive method for the first time. In this case, KayDen is most likely to have used the _____.
1. Classification method.
2. Point method.
3. Ranking method.
4. Hay plan.
3. The _____ publishes extensive information on various occupations in different geographic areas. It is a major source of publicly available compensation data.
1. Chamber of Commerce.
2. Bureau of Labor Statistics.
3. Compensation association.
4. Department of Economics.