1. Given all the service guarantees we see or hear on a daily bases, do these really make you feel better about the services you are paying for at the bank, restaurant, cable company or retail store?

a. Give specific examples of a good guarantees

b. Give specific examples of a bad guarantees

c. Give specific examples of a evoke guarantees

2. Which of the following is NOT a challenge to implementing supply chain management on a global scale?

a. lower priced labor in foreign countries

b. differences in technological infrastructure across countries

c. political regulatory environment can differ across countries

d. foreign countries are sources of untapped markets for goods

e. entrenched competitors in the foreign market that have pioneer advantages