1. Gestures, vocal tones, and facial expressions are forms of nonverbal communication.

    a. true

    b. false

2. The gossip grapevine tends to distort messages more than any other grapevine pattern.

    a. true

    b. false

3. Influencing is often referred to as the fundamental management skill.

    a. true

    b. false

4. The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.

    a. true

    b. false

5.  One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

    a. true

    b. false