1. From the viewpoint of line personnel, conflict between line and staff positions is created because staff personnel tend to assume line authority.

   a. true

   b. false

2. In general, managers who are more controlling of their subordinates are more likely to use delegation.

   a. true

   b. false

3. In this role, staff personnel help to establish a mechanism for evaluating the effectiveness of organizational plans.

   a. Service role

   b. Control role

   c. Advisory role

   d. Functional role

4. The first step in the delegation process is assigning specific duties to the individual.

   a. true

   b. false

5. A job description is a list of specific activities that must be performed to accomplish some task or job.

   a. true

   b. false