1. Formal communication channels are the primary way information spreads and work gets accomplished in most organizations.

True

False

2. InterValley Inc. is undergoing major changes at its managerial level. It is also about to appoint a new CEO. Although this information is strictly confidential and has not yet been told to the employees, almost every employee in the company knows about it and is anticipating major changes in the firm in the near future. In this context, the employees at InterValley Inc. gained knowledge of the changes taking place in the company even before receiving any official message through _____.

a. social media

b. the company newsletter

c. the grapevine

d. upward communication

3. Which of the following statements is true of effective communication?

a. A manager decodes an idea by selecting symbols with which to compose a message.

b. The sole purpose of effective communication is the transference of information.

c. The nature of effective communication is cyclical.

d. An employee encodes symbols to interpret the meaning of a message.

4. Which of the following statements is true of managers' communication?

a. Surveys show that most managers do not realize the need to improve communication effectiveness.

b. Managers' communication is past-oriented, that is, it directs employees' attention to prior mistakes.

c. Surveys show that most managers seek continuous feedback from employees and customers.

d. Everything that a manager does and says communicates something to the employees.

5. In the context of the model of communication, which of the following individuals is giving feedback?

a. Bruce, who sends his superiors a fortnightly sales report as part of his defined tasks

b. Claire, who sends out a company-wide email about the importance of punctuality

c. Eleanor, who circulates a memo among her subordinates about a process change implementation

d. Marc, who replies to his manager's email about quality improvement with his own ideas