1. Factors within an organization that are barriers to organizational goal attainment are problems.

    a. true

    b. false

2. Operating plans and policies would be appropriate information for a ________.

    a. First line manager

    b. VP

    c. President

    d. Middle manager

3. A manager can increase his or her personal power by developing a sense of obligation toward the manager.

    a. true

    b. false

4. Quality improvement efforts generally lower productivity.

    a. true

    b. false

5. Operations management is the performance of managerial activities entailed in selecting, designing, operating, controlling and updating production systems

a. true

b. false

6. So far, the United States appears to be doing the best job in the world of making optimal use of company resources through automation.

   a. true

   b. false

7. Statistical quality control is a much broader concept than quality assurance.

a. true

b. false