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1. Explain to a foreign guest (and show your work) how the $220 folio balance will be settled at check-out if she tenders a 1,000 nods (N) currency, which the hotel accepts at par value (1 nod = .25 U.S. cents)

2. How does culture influence the organizational climate in general?

3. Identify the four dimensions of quality (do not define). Choose the one you believe is the most important, then provide an example to explain your reasoning.

Operation Management, Management Studies

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