1. Explain how and why the determinants, dimensions and costs of quality can contribute to one or multiple system design (long term) or system operation (short term) decision making in an organization.

2. List the five principles of the Canada Health Act, and, in a short paragraph for each principle, summarize their meaning.

3. “Future Vision – Workplace Hierarchy: Why It’s Still Important”. Answer either question: From a manager’s perspective, discuss why employees need to know who reports to whom and who is responsible for what.