1. Explain each of following concepts:

1. Departmentalisation 

1. Division of work 

1. Support activities 

1. Expert power 

1. PERT 

QUESTION 2 

State whether the following statements are True or False. Write down the question number and the word True or False next to it. E.g. 2.11 True

1. Strategic planning focuses on the organisation as a whole.

2. Champy & Hammer (1980) concept of congruence refers to achieving an inappropriate balance between the parts of the organisation (system), i.e. achieving a good ‘fit’ between the entire organisation’s components.

3. The Formal Structure is a structure which emerges naturally from the social relationships which develop between the employees within the organisation.

4. The market environment has little influence on the operations of a manufacturing firm.

5. The process that managers use to select the goals for the organisation is known as organising.

6. The concept of “green manufacturing” can be seen as having a pure profit motive.

7. Chain of command dictates that each subordinate should only report to one superior.

8. The central principles of TQM is challenging assumptions and generalisations.

9. There are four fundamental principles underlying organisation design.

10. Administrative Management Theory focuses on the improvement of organisational productivity through the development of bureaucracy with rules, standard operating procedures and norms.

QUESTION 3

Identify and briefly discuss the arguments by systems theory on how organisations can overcome their learning disabilities using examples where appropriate.

QUESTION 4. 

Using an example of a private higher education institution, discuss the steps in the planning process.

QUESTION 5

Ulrich (1998) argues that despite HR’s generally poor reputation within organisations, given the competitive forces which exist in the current day, “achieving organisational excellence must be the work of HR”. According to Ulrich (1998), the importance of HR is due to organisational challenges. Identify and discuss these challenges using an example of an organisation of your choice.