1. Employees who participate in developing changes are _________ than employees who have changes dictated to them.

A. less confused

B. more committed

C. more conflicted

D. less committed

2. The Acme Global Corporation is implementing a new software program for entering sales data. Meghan is comfortable with the current system and plans to keep using it even after the new software has been adopted. Meghan does not think the new software will change anything she does. Meghan is in the _______ stage of the change process.

A. denial

B. resistance

C. commitment

D. exploration

3. An option in the progressive discipline process that should not generally be used, but might be valuable in some specific circumstances would be:

A. The issuance of a demotion or a transfer

B. The issuance of a written warning

C. Termination

D. The issuance of an informal warning

E. The issuance of an oral warning

4. The contents of employees' e-mail messages to and from a company address are generally:

A. Not private only if they are job-related.

B. private if they are directed to anyone outside the company.

C. not private.

D. private if they are personal communications.

E. private communications.