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1. Do you think the Amazon's 1-Click technology improved the efficiency or the effectiveness of this business process? Provide a 2 to 3 sentence justification of your answer in the text box for this assignment.

2. List the five environmental forces that impact marketing strategy and provide examples of each.

3. Identify and describe two recommended strategies that you would use to de-escalate the situation. Rationalize your choices.

Operation Management, Management Studies

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