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1. Do the challenges typically associated with the service characteristic of inseparability change once a service is placed on the web? Please explain.

2. Why would an airline, such as Southwest Airlines, not participate with online travel search engines such as Expedia, Orbitz, Travelocity, and Kayak?

3. In the ethical decision-making process, identify the steps that might arise in reverse order, depending on the circumstances.

Operation Management, Management Studies

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