1. Differentiate between traditional case management and case management today.

2. Explain the different roles and responsibilities of a case manager.

3. Describe the phases of the helping process.

4. Apply the strengths-based approach to the helping process.

5. Define case review and list its benefits.

6. Describe why there is the need for documentation and report writing in case management.

7. Trace the client's participation in the three phases of case management.

8. List the principles and goals that guide the case management process.

9. Describe how each principle influences the delivery of services.