1. Developing effective implementation strategies is essential to achieving stated goals and objectives. How does linking short-term objectives to strategies and functional tactics help shape implementation plans? What is the role of policy development in framing enterprise performance?

2. How is the balanced scorecard approach to strategic controls different from previous approaches? How does this help an organization in creating and implementing change? Can you think of examples where the balanced scorecard can be, or is, applied in an organization that you are familiar with?

3 What are some of the tools that are used by departments and/or individuals that track operational performance? How do these tools help leaders to gauge if organizational performance is meeting these goals? What experiences can you draw upon in which to respond to this question?