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1. Describe the competition in the context of sales and customer service, and how organizational vision and strategies have influenced healthcare management.

2. Define “Quality”.There are several costs of (poor) quality.Explain and provide an example of each.

3. Define Total Quality Management (TQM). Explain the three (3) main tenets of TQM and provide examples of each.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92532999

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