1. Describe four forms of communication used in the work environment. Discuss the benefits and concerns with each communication method. For example, body language, written, oral, and e-mail.

2. Describe four methods of learning and listening. How does a person learn (auditory, visual, etc.) if he or she has a preferred method? How can the person adjust to learning in ways not in his or her preferred method?

3. What environmental and personal barriers hinder communication? Be specific and provide at least three examples.

4. What impact can diversity in the work environment have on effective and ineffective communication according to age, gender, cultural, or religious diversity?

5. What three errors do managers commit when providing ineffective feedback?

6. Describe three issues managers and team members face if they are not prepared to provide instant communication? What negative result can occur if one is not prepared?

7. Describe four methods to overcome communication barriers and provide detailed examples.

8. Provide three key elements with specific examples on how effective communication can reduce errors, improve professional relationships, and assist staff with clear communication.