1. Describe emotional intelligence. Why does a leader need good emotional intelligence? Shouldn't a leader be a take-charge person focused on obtaining results like making money or winning ball games? Give an example of a leader you have experienced that had good emotional intelligence.

2. Identify several factors that you think would be particularly effective in motivating managers and professionals. Explain your reasoning.

3. Visualize yourself in a full-time professional job working for a company that believed strongly in mentoring. Explain whether you would prefer a mentor for yourself, or be assigned a mentor by the company. What are some traits you would look for in a mentor?

4. Etiquette training for people in high-level business positions is more popular than ever. How would you explain the popularity of such training in the recent era? Give examples.