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1. Describe emotional contagion. Provide an example from your work experience

2. A queuing model that follows the M/M/1 assumptions has λ = 2 and μ = 3. What is the average number of units in the system?

3. How might global, environmental and emerging market pressures impact ethical decisions made throughout the strategic planning process? Response must be at least 125 words.

Operation Management, Management Studies

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