1. Describe and compare the managerial behaviour of Ben and Phil. To what extent does each manager display specific relations behaviours (supporting, developing, recognizing) and specific task behaviours (clarifying, planning, monitoring)? To what extent does each manager use participative or inspirational leadership?

2. Compare Ben and Phil in terms of their influence on employee attitudes, short-term performance, and long-term plant performance, and explain the reasons for the differences.

3. If you were selected to be the manager of this plant, what would you do to achieve both high employee satisfaction and performance?