1. Describe a situation where a fun-loving, cooperative coworker’s behavior and attitude changed, and he/she was suddenly labeled difficult to get along with or to work with. It was discovered later that the coworker was coping with a family crisis that affected his/her mental state. Prior to that revelation, how did your manager or leader resolve the issue? Which of the factors described in your text may have decreased the perceptual accuracy of the manager or leader. Be specific.

2. How important do you feel the role emotional intelligence plays in employee performance? Which of the four dimensions of emotional intelligence do you struggle with the most? What steps have you taken or will you take in the immediate future to strengthen that weaker dimension. Be specific.