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1. Describe a situation in which you felt pressured to act against your moral principles or where you felt torn between conflicting moral values, rules, or principles. What did you do?

2. In the constitution provide one example that is written in the constitution that seems unclear and vague and why it seems unclear. Please reference section and article.

3. How important is the role of senior management in delivering service excellence to customers?

Operation Management, Management Studies

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