1. Deliberately omitting damaging information to paint a better picture of your company would be an example of

   a. an audience-centered approach.

   b. unethical communication.

   c. selective perception.

   d. all of the above.

2. When it comes to paragraph length

   a. use long paragraphs with detailed information for direct-mail letters.

   b. use long paragraphs if you want your document to look more inviting.

   c. keep all paragraphs to fewer than 60 words.

   d. use one-sentence paragraphs only occasionally, for emphasis.

3. The three steps involved in preparing a business message are

   a. planning, writing, and completing.

   b. informing, persuading, and collaborating.

   c. defining the purpose, the main idea, and the topic.

   d. satisfying the audience's informational, motivational, and practical needs.

4. ''Visible to the eye'' is an example of

   a. a cliché.

   b. redundancy.

   c. the passive voice.

   d. obsolete language.