1. Customer service requires that receiving process errors should never exceed 2 percent on any given day. What percentage of the days is likely to exceed 2 percent error, given the current performance in receiving? Assume a total of 8,000 transactions per day, 4,000 in each module.

2. Prioritize these to factions you would take to ensure that more than 99 percent of the days have less than 2 percent receiving process error.

3. Can you think of a continuous improvement framework that Stalk can use as an engine to improve performance in the receiving process and other processes at Springfield?