1. Current newspaper article from a credible source that reports on an incident in which an organization allowed some harm to occur to its customers as a result of the misuse of social media or the internet. Navigate to the threaded discussion below and respond to the following:

2. Identify the organization and the specifics of the incident. Determine who was harmed, who caused the harm, what damage occurred, and the root cause of the problem. Provide a detailed analysis that demonstrates clear, insightful critical thinking.

3. Review the Situational Crisis Communication Theory presented in Workshop Two. To what degree was the organization responsible for the harm? Evaluate the appropriateness of the organization's communication response. Provide a detailed analysis that demonstrates clear, insightful critical thinking.