1. CSRs at Sof-Optics had staggered breaks to ensure coverage of the phones at all times. True or False

2. Since most of Kristen's cookies use the same basic dough, one way Kristen could cut down her production time is to premix the dough and then postpone the addition of mix-ins until a customer places an order. True or False

3. Kristen and her roommate can increase cookie baking capacity by mixing enough dough at the same time to make two dozen cookies and by adding another tray to the oven to bake two dozen cookies at the same time. True or False

4. Cycle time is characteristic of a system while throughput time is associated with a particular job. True or False

5. Setup time depends on the number of items in a batch. True or False

6. In continuous processes, bottlenecks are shifting frequently. True or False